Terms And Conditions

Terms and Conditions for ” Dfruit”

We have defined below the terms and conditions under which you must use the website, as follows: –

  1. Definition of terms:

1-1 “you” or “your” means the person who places an order to purchase goods from the DFruit site, who must be over 18 years old.

1-2 “DFruit” or “we” or “our” means the dried fruit / trade corporation owning the “Fruit” website whose registered office is in North Obhur, Jeddah, Saudi Arabia

1.3 “Home Page” means the home page of the website, which displays sections of the website.

1-4 “Sections” means the categories and subcategories we have on the Website.

1-5 “Account” means the details and your shopping record, which was created when you registered to shop through our Dfruit website.

 

  1. Terms of use:

This section explains how you can access and use the website:

2-1 Use of the website and access to it:

2-1-1 It will be necessary to perform maintenance work on the website from time to time, and this may result in simple downtime for the site.

2-1-2 We cannot make a promise that the website will be free of downtime or errors, or that the website’s defects will be corrected.

2-1-3 You can use the website to browse and purchase goods and services from us, and to manage your own account, but not for any other purpose.

2-1-4 You must not share the Email / username and password of the Dfruit site with anyone.

2-2 Website content:

2-2-1 We may update the website from time to time, and we may change the content at any time However, please note that we are not obligated to update the content on the website, and any part of it may be out of date at any time. Although we try to update the information on the website, we do not make any representations or warranties of the accuracy, completeness or updating of the content on the website.

2.2-2 We do not warrant that the website or any content thereof is free from errors or omissions.

2-2-3 All rights will be automatically owned by Dfruit, including but not limited to any intellectual property rights in any data on the website, or any part of the website provided by us, by you or by any party. Third, for example your shopping list or your favorite items (data). You agree not to use the data, or authorize any third party to use it, without our express permission. If the law prohibits us from automatically acquiring any data rights, you are granting us these rights now.

2.2.4 You are responsible for configuring your IT, computer software and platform to access the website. You should use your own antivirus program.

2-3 Changes to these Terms:

If we make any changes to these terms of use, we will notify you as soon as possible by posting the changes on our website.

  1. Terms of Sale:

These terms of sale will apply if you place an order on our website.

3-1 How to become a customer:

3-1-1 To submit a purchase order on our Dfruit website, you must be over 18 years old, to request delivery in our delivery area, or receipt in your receiving area, and to have a credit card or card A discount in your name is acceptable to us, or you agree according to your purchase order to pay cash on delivery.

3-1-2 When registering you will be able to create a username and password, but you do not have to use them whenever you want to shop with us. You must keep the username and password confidential, and must not disclose them to any third party. Please keep this information in a safe place, as you will be responsible for all activities and purchase orders made under your password and username. If you believe that someone else knows or uses your username and password, please contact us immediately through one of our channels.

3-1-3 We reserve the right to suspend accounts related to any fraudulent activity or misuse of the service.

 

 

3-2 Our contract:

3-2-1 Our website invites you to purchase goods from us. After placing your order on the website, we will send you an email notification that the order has been received, and explain the goods you ordered and their price. This is not a confirmation of an order or an expression of our acceptance of it.

3-2-2 These conditions regulate the supply of goods to you by Dfruit. This excludes any other conditions, provisions or representations (other than those contained in fraud or what is understood as legislation).

3-3 Price:

3-3-1 The specific price of the products (product) that you ordered will be the price on the website at the time of placing your order or modifying your purchase order. We will inform you if there are any price differences.

3-3-2 Errors may occur while providing information about products and prices by Dfruit, so that we may not be able to confirm the price of the product until after submitting the purchase request. Or product information, we will have the right at our sole discretion to contact you for the purpose of directing or canceling your purchase order and notifying you of such cancellation.

3-3-3 If Dfruit accepts your purchase order, the same value will be deducted from your credit card account and notified by email or you will be obligated to pay in cash on delivery. Credit card payment may be processed before sending the product you ordered. If we have to cancel the purchase order after processing the payments, the aforementioned amount will be returned to your credit / debit card account, or a store credit may be provided.

3-3-4 Sometimes the price on the Internet does not match the price on the store. Shop prices sometimes differ from those on the Internet. Purchase orders made through the website will be subject to the prices on the Internet. Pricing and availability are subject to change without any prior notice. Additionally, product description / performance is based on the commodity manual and technical materials printed by manufacturers / agents. Accordingly, the writing available on each product is not affiliated with us and is subject to change without prior notice, depending on the manufacturer / agent.

3-3-5 We give you the possibility to choose to order some products, including but not limited to (dried fruits / nuts), depending on weight or quantity. Since it is difficult to determine the exact weight of such bulk products, you will incur the actual weight of the selected weight if you order these products by weight – and we always try to reach the weight you have requested and get to the nearest weight. Bulk products are priced by weight inside the store, which means that if you order in quantity and the products selected in the store are above average weight, you may incur a higher cost than the indicative price online at the time of ordering. And if the products inside the store are less than the average weight, you may incur a lower cost than the indicative price online at the time of ordering. Prices for all fruits and other products may change due to the different weights.

3-3-6 In addition to the price, you may have to pay the delivery or collection fees as indicated in the payment.

3-4 Accept purchase order / cancel purchase order:

3-4-1 We reserve the right, at our sole discretion, to refuse or cancel any purchase order for any reason, including for reasons of restrictions imposed on quantities available for purchase and inaccuracies or errors in product information or pricing, or problems identified by the Credit and Special Fraud Department. Us, there are some cases that may lead to cancellation of the order, and further verification or information may be requested before any purchase requisition is accepted. We will contact you if your order has been completely canceled or any part thereof, or if additional information is required to accept your request. If your order is canceled after the amount has been deducted from your credit / debit card, the said amount will be returned to your credit / debit card account, or a credit balance may be provided at the store. It is the customer’s responsibility to ensure the effectiveness of the credit / debit card when carrying out the refund.

3-4-2Dfruit does not provide services for the commercial sector, that is, shops.

3-4-3 In the event that no person is found to receive the request at the specified location, the user should be aware that the delivery driver will only wait for a maximum of 10 minutes before departure.

3-4-4 The driver communicates with the customer by calling the mobile phone number or via WhatsApp only.

3-5 Change Your Opinion:

3-5-1 You can cancel or amend your order at any time before delivery or collection. Because of the way our systems work, if you want to add goods, you can order again by calling customer service at + 966583496668 or sending an email to Hello@dfruit.co.

3-5-2 You can change your order at any time until delivery or collection date, by contacting customer service at + 966583496668 or sending an email to Hello@dfruit.co.

3-5-3 If you order items that are not available, you can choose to replace them with the nearest product or cancel the product.

3-6 Replacement / Return Policy:

3-6-1 Regarding the replacement or request for the return of any of the products that need to be replaced, in the event that the purchased products are not valid, please contact the Dfruit website customer service within 48 hours of receiving your order.

3-6-2 Refunds will be processed in cash or credit cards by the Dfruit Trade Corporation / Dried Fruits within 48 hours, and the time when the amount reaches your account will depend on your bank.

3-6-3 For purchase orders made by credit card, any refund will be applied to the card used at the time of the order.

3-6-4 Any request for a refund or for a replacement of products will be verified by De Fruit’s customer service.

3-7 Purchase orders that do not meet our usual high standards:

In the event that there is apparent damage to your order or if it does not in any way meet our usual high standards you can refuse to accept the request and you can file a complaint about the request to Hello@dfruit.co for individual products that appear to be damaged when opening the package, Please notify Customer Service within 24 hours of refunding / providing a credit balance on the store. Refunds will be provided only when the product is returned or the image submitted for the product status is verified.

 

 

3-8 Lack of goods inventory:

3-8-1 We do our best to ensure permanent availability of goods, however some products may sometimes be sold out. If this happens, we will offer you the option of obtaining a replacement product or completely canceling the item or / and replacing the product with a different sized product of the same item.

3-8-2 We reserve the right, at our own discretion, to limit the quantity of items purchased per person, per family, or per order. The listed restrictions may be applicable to orders placed from the same account, the same credit card, as well as to orders that use the same billing address and / or delivery. We will notify the customer if these restrictions apply. We also reserve the right, at our sole discretion, to prohibit sales to distributors, retailers or wholesalers.

 

 

3-9 Using credit cards:

If you find that your credit card was used without your supervision, please let us know within 24 hours of discovering this. You must also notify the issuer of your credit card within the time that you approved it in the card system.

3-10 Expiration dates:

The staff at Dfruit has been trained to carefully collect your order to pick items that are timely until the expiration date (just as you do when you shop yourself from the store).

 

3-11 Redemption of the “Fruit” coupon / Using the “Fruit” codes on the “Fruit”:

3-11-1 In the event that the customer is allowed to redeem a coupon de Fruit through the website, this coupon will be replaced by the full amount only, and partial refunds are not permitted.

3-11-2 Only one (1) promotional code can be redeemed per user account / per family / per promotional offer.

3-11-3 Promotional Dfruite codes can only be exchanged via the Internet, and must be sent at the point of entry.

3-11-4 You must be 18 years of age or older to redeem the promotional code.

3-11-5 Promotional codes may require a minimum order value per purchase, in addition to restrictions or other exceptions – details will be provided with the promotional offer.

3-11-6 Even if the code is accepted upon check-out, all requests are reviewed by the Dfruit Customer Support team before implementation (if the orders are deemed to be in violation of any of these terms and conditions) they will be adjusted accordingly.

3-11-7 Promotional Codes are promotional free access codes without cash value, and they have an expiration date.

 

 

3-12 Payment:

3-12-1 The Dfruit website offers the ability to purchase products and pay the required amount via the internet. All cash transfers and payments, including licenses and financial entitlements, must be in Saudi riyals.

3-12-2 Our payment system includes several methods / forms of payment methods:

  • Online payments for products: credit cards (Visa or MasterCard only) / Mada cards for cards issued by Saudi banks only through the online portal of our banking service provider.
  • In the case of online payment of products: The customer will receive a notice on the screen as soon as the payment process is accepted. We shall not bear any responsibility if the payment process is rejected or canceled by the credit card service provider / mada cards for any reason. You must confirm with the bank providing credit / mada cards for the reason for the decline.
  • We do not store your credit card information on the website. All information and details that you enter through the electronic payment gateway are encrypted for the purpose of security protection, and the correspondence transmitted to and from the service provider’s website is also encrypted.
  • We do not provide any of the payment information that was made through the site to other companies or individual entities unless requested by a legal official authority. This information is processed by our payment warden.

 

 

  • You must ensure that the information related to your credit card that you use to pay for electronic services is correct, valid and accurate, and you must use the credit card / mada cards affiliated with you legally. Your personal information will not be used or shared by the electronic services with any third party, with the exception of verifying the legitimacy of the information and not falsifying it or when requested by law or legal regulations or at the request of the court. The Website Service will not be held responsible in any way for the credit card fraud / mada cards. You will be responsible for the use of counterfeit credit / mada cards and you will be fully responsible for proving otherwise.

Partial payments cannot be refunded on Mada Cards.

Your use of the online payment service of our website is tacit approval of your compliance with these terms. If you do not agree to any of the terms of these terms, we kindly ask you not to use this service.

 

3-13 Terms and Conditions:

3-13-1 Requires compatible software, hardware, and internet access.

3-13-2 that the products that have been ordered and purchased through the / Fruit website are not refundable for cash, exchange or return (except as required by these terms and conditions and the e-commerce law in force in the Kingdom of Saudi Arabia).

3-13-3 All rights reserved to the website “De Fruit” and subject to the laws and regulations in force in the Kingdom of Saudi Arabia.

3-14 Amending Terms and Conditions:

Dfruit may amend the website terms and conditions without sending any prior notice to you. You can access the latest version of the terms and conditions at any time on the website. If you do not accept the revised terms and conditions, you must stop using the website service. However, your continued use of the service will constitute your acceptance of and acceptance of the revised terms and conditions of this website.

 
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