Delivery Policy
Orders once processed are ready will be shipped via UPS within 3 to 5 days.
Dfruit is distinct with it’s high quality Products. In the unlikely case that your product arrives damaged (manufacturing defects, damage during transit, etc.), please DO NOT send the product back to us without contacting a member of our team first. Use the following guidelines for us to better understand any problem and we will endeavor to find solutions immediately.
1- Take digital pictures of the fault and provide a detailed description (including your name and order number) and send via email to Hello@Dfruit.co.
2- Dfruit reserves the right to refuse any discounts, refunds on issues that can be fixed or on customer generated faults. Otherwise, in cases where we find the defect is a production issue, we will request you to ship back the product for us to rectify.
3- Defects reported later than 14 days after receipt will not be accepted.
4- Dfruit does not offer cash, cheque or credit-card refunds on products once ordered.
5- If the customer didn't Collect the order within a period of time not exceeding 30 days from the date of completing the order, the product will be destroyed without the slightest responsibility towards " Dfruit", and without refunding any amounts related to the order.
We will not be liable for incorrect customer details provided in our system. Loss or delivery errors from this issue are not valid reasons for cancellation or refund. natural disaster occurrence which may delay product delivery, is not a valid reason for cancellation or refund.